You’ve probably seen your share of poor work done by contractors, and wonder why people would hire someone to do that type of work. Unfortunately, those contractors continue to get work every day by selling on price alone. In the home improvement industry, you will get what you pay for. We cringe every time we hear someone say they got a “better” price somewhere else. They always mean “lower price”, and there is a big difference between the two. Here’s the situations when the “best price” is actually the worst price:
It’s not for the whole job.
Some contractors will bait you by showing a ridiculously low price, leaving out many of the costs associated with the job. The price given may be for just the product, while only giving a per-square foot price for installation. Unless the room is bare to the subfloor, the quote should also include the price for removing and disposing of the current flooring. Trim and transition pieces should also be accounted for. If these costs are not factored into the quote, you’ll either have an unfinished job or be surprised by a ballooning budget at the end. You need real numbers based on your costs to have the work done properly, so that you can budget and make an informed decision.
It’s for the wrong product.
The wrong product at the right price is still the wrong product. Big box stores will sell “house brands” or “private label” brands, which are the lower quality “leftovers” of flooring manufacturers. We install flooring from nationally-recognized brands backed by their manufacturers. Some contractors will install the cheapest flooring they can find so they can underbid the competition, not knowing or caring if the flooring is right for your home.
It’s not from a reputable company.
Anybody can claim they can install flooring: how do you know the quality of their work? That “great” price won’t be so great when you have to pay another company to fix the work. Do some research before choosing an installation company. Check project photos and reviews on sites like Google, Facebook, and Houzz. Make sure the installer is licensed to work in your state.
Big box companies hire the lowest-bidding contractor, who will work as fast as he can because he gets paid by the square foot. Then when an issue arises with an installation, the store can point the finger as the contractor to avoid responsibility. While writing this article, we received a call from a customer who had a “friend” install their wood flooring for them. When it came time to finish the job at the doorways, he left the job site and never came back. It’s a story we hear time and time again. We offer a lifetime installation warranty, so we stand behind our installations.